Why transform? Most likely, you use one of the new generation smart phones. Why? You know it. Like “What’s In Today Will Be Out Tomorrow”. Change is inevitable and you always have to do it better, every time. You have to outperform your competitors at all times. The largest surveys done within SME industries identify top two issues facing firms as a) Getting New Clients and b) Retaining Existing Clients. How can you create focus at your firm on these two issues if your overall “bottom-line” is too overwhelming? Why not take a serious look at your business workflow? Raw input has to be converted into the “deliverables” clients pay for and it requires processing time. You have been doing it forever. Your processes are the result of years of development, innovation and refinement.
Will the Traditional Client Acquisition/Service/Retention Model Survive As Globalization Causes More Economic Decline? As the first-world economies continue to be bombarded with high unemployment, high prices, over-population and so on, firms struggle to retain clients who want to test the new economic model. This empowerment takes the form of asking/demanding price relief for compliance-oriented services or low value B2B services. Commoditizing a firm is no longer a solution especially as the traditional economic model seems to be growing outdated, due to a growing flood of free goods & services largely due to the IT revolution that began almost decade ago.
Can you say with 100% confidence that “In my company, a set of data is entered into the computers only ONCE and then it is only utilized or enriched by everyone else who needs to use it? How many software applications do you have in your office? How many disparate office tools do you have? Have you thought about using software integration to make your data literally talk to each other? The idea of the paperless office was projected as just a dream only a few years ago, but now it seems that it is only a matter of time before all companies hoping to remain relevant in this new economic era make the switch.